# Eightstep | Managed IT Services for Melbourne businesses

> Managed IT for Melbourne businesses that take protection seriously. Every layer of your environment is secured and governed, so the work keeps moving.

Source: https://eightstep.com.au/

# IT built on secure foundations

Managed IT for Melbourne businesses that take protection seriously. Every layer of your environment is secured and governed, so the work keeps moving.

[Get started](https://eightstep.com.au/contact) [See the method](https://eightstep.com.au/about#method)

## Trusted by Australian organisations

## One team for everything your business runs on

Managed IT Services with security at the core, and backup and connectivity built around it.

### [Managed IT Services](https://eightstep.com.au/it-services)

Support, monitoring, maintenance and planning for everything your people rely on, from head office to the furthest site.

### [Cyber security](https://eightstep.com.au/cyber-security)

Protection for every device, inbox and person, built into the service.

### [Essential 8](https://eightstep.com.au/essential-8)

See how your environment lines up with the ACSC Essential Eight.

### [Backup and disaster recovery](https://eightstep.com.au/backup-and-disaster-recovery)

Backed up, checked every day and ready to restore.

### [Microsoft 365 backup](https://eightstep.com.au/microsoft-365-backup)

Email, files and Teams, backed up and easy to restore.

### [Internet and data](https://eightstep.com.au/internet-and-data)

Internet and links between your sites, managed with the carrier.

## Behind the work, wherever it happens

The same standard for every client: everything the work relies on, kept running and quietly improving.

24/7

Priority 1 response when the work can't wait

98.4%

customer satisfaction from end-user feedback last quarter

99.86%

core infrastructure uptime across all clients over the past year

5

industries, with sites across four states and Singapore

## Different businesses, the same peace of mind

Coffee roasters, salt producers and car dealerships all rely on us to keep the work moving. Here's what that's like, in their words.

> As a business, we're all about working with the right types of people that share our ethos and values – people who are friendly, sincere, and professional. And I really feel like we get that. It never seems like it's too much trouble.

> Service management is proactive (we now have sufficient IT stock!) and the service desk are always willing to put forward ideas and solutions to permanently fix our problems.

> I like the fact that if I've got to pick up the phone it gets answered, and it gets answered immediately. … I get that feeling when I do pick up the phone that we are in good hands.

## Latest from Eightstep

Guides, ideas and news from the team.

[All articles](https://eightstep.com.au/articles)

### Why eight steps?

Where our name comes from, and the method behind it: taking IT from chaos to a calm, well-run environment.

[Read article](https://eightstep.com.au/articles/why-eight-steps)

### Essential Eight, one strategy at a time.

How the service lines up with each ACSC strategy, and what changes for your people as maturity grows.

[Read article](https://eightstep.com.au/articles/essential-eight-one-control-at-a-time)

### What Microsoft keeps, and what you should.

Retention, recycle bins and real backups for email, OneDrive, SharePoint and Teams, explained.

[Read article](https://eightstep.com.au/articles/what-microsoft-keeps)

### Security habits that stick.

Small, repeatable habits that give your team confidence with every email, link and login.

[Read article](https://eightstep.com.au/articles/security-habits-that-stick)

### One environment, wherever your sites are.

How monitoring, documentation and good local partners keep regional and interstate sites running smoothly.

[Read article](https://eightstep.com.au/articles/one-environment-every-site)

### Connecting a new site, start to finish.

Carrier lead times, backup links and the questions to ask before the lease is signed.

[Read article](https://eightstep.com.au/articles/connecting-a-new-site)