# Managed IT Services | Eightstep > Support, monitoring, maintenance and planning for everything your people rely on, from head office to the furthest site, for one price per workstation, per month. Source: https://eightstep.com.au/it-services # Managed IT Services **Your whole environment, looked after** Support, monitoring, maintenance and planning for everything your people rely on, from head office to the furthest site, for one price per workstation, per month. [Get started](https://eightstep.com.au/contact) [See what's included](https://eightstep.com.au/it-services#support) ## Trusted by Australian organisations ## IT support ### Service desk One place for your people to call or log a ticket, with every request tracked through to the end and help from people who know your environment. ### 24/7 for priority 1 When the whole business stops, we respond around the clock, update you every two hours and review what happened afterwards. ### On site at metro sites Help at your desk at any site under 55 minutes' drive from a capital city CBD. Regional sites are supported remotely, with visits by arrangement. ### A client portal Desktop and web apps for logging and tracking tickets, with forms for new starters, leavers and requests that need approval. ### VIP support Up to three people of your choosing go to the front of the queue. ### Phones and tablets Support for mobile devices managed with an approved device management solution. ### Vendors handled We take up faults with your internet provider and printer vendor, so you don't have to. > Service management is proactive (we now have sufficient IT stock!) and the service desk are always willing to put forward ideas and solutions to permanently fix our problems. ## IT operations ### Monitoring Servers, workstations, storage and network watched continuously, so issues are picked up early, often before anyone notices. ### Backups checked every day Automated and human checks every weekday, failures fixed, and a restore tested every month, wherever a backup solution is in place. ### Reports every month SLA, ticket and uptime reports, so you can see exactly how the service is performing. ### Accounts and permissions User accounts, mailboxes, Microsoft 365, and access to files and groups, managed for you. ### New starters and leavers People set up when they join and signed off cleanly when they leave. ### Assets and spares Every device tracked, with renewal notices 30 to 90 days ahead and spare computers ready to swap in. ### Documentation and diagrams Your environment documented as it changes, with network diagrams for every site. ## Cyber security ### Patching Updates for Windows, Microsoft Office, browsers, common apps, drivers, hypervisors and network equipment, installed on schedule and kept current. ### Anti-virus and anti-spam Configured, kept up to date and watched, with alerts acted on. ### Secure remote access Your VPN managed and maintained, so people can connect safely from anywhere. ### Passwords Factory passwords replaced, local administrator passwords managed and a strong password policy in place. ### Logging Firewall logging and sign-in auditing switched on, so there's a record when you need one. ### An annual assessment A yearly review of your security position, with a roadmap for what to do next. ### More protection, quoted in We quote endpoint detection and response, application control, email security and awareness training by default. Keeping your own security provider? We'll quote without them. ## Strategy ### IT budget data Each year, the numbers you need to forecast IT costs: day-to-day spend, warranty renewals and capital purchases, so the year ahead holds no surprises. ### IT policies A framework of IT policies that keeps the service in line with how you work and the risks you're comfortable with. ### Contract reviews Twice a year, a second opinion on proposals, quotes and agreements for hardware, connectivity and software. ### Ideas worth knowing News, products and services that could make a difference to your business, as they come up. ## Behind the work, wherever it happens The same standard for every client: everything the work relies on, kept running and quietly improving. 24/7 Priority 1 response when the work can't wait 98.4% customer satisfaction from end-user feedback last quarter 99.86% core infrastructure uptime across all clients over the past year 5 industries, with sites across four states and Singapore ## Add to the core service Optional services that work alongside Managed IT Services. ### [Backup and disaster recovery](https://eightstep.com.au/backup-and-disaster-recovery) Backed up, checked every day and ready to restore. ### [Microsoft 365 backup](https://eightstep.com.au/microsoft-365-backup) Email, files and Teams, backed up and easy to restore. ### [Essential 8](https://eightstep.com.au/essential-8) See how your environment lines up with the ACSC Essential Eight. ## Questions, answered Anything else? [Ask us directly](https://eightstep.com.au/contact). **How is the service priced?** One price per workstation, per month. A workstation is a desktop, laptop or thin client. Requests are included when they relate to the service and take under an hour; work outside the service is charged as time and materials. **Do you come on site?** Yes, at metro sites: anywhere under 55 minutes' drive from a capital city CBD. Regional and interstate sites are supported remotely, with on-site visits by arrangement, charged as time and materials. **Is security included?** We quote the service with security included by default: endpoint detection and response, application control, email security and security awareness training. If you're keeping your own security provider, we'll quote without it. Either way, you're free to have a third party assess what's in place. **What isn't covered?** Plant and process control systems belong to their specialist vendors; we look after the network and infrastructure around them. For applications a vendor controls, we manage the vendor relationship and the infrastructure underneath. Major version upgrades, out-of-band patches and disaster recovery work are quoted separately. **Do you check our backups?** Yes, wherever a backup solution is in place: automated and human checks every day, and a restore test every month. Disaster recovery planning and testing come with our Backup and disaster recovery service. **How do we get started?** With one free meeting. You'll leave with a written scope and an indicative price for your environment.