# Support | Eightstep

> Get help from the Eightstep service desk: call 1300 888 106, or log and track requests in the support portal. Priority 1 issues are covered around the clock.

Source: https://eightstep.com.au/support

# Support

**Help from people who know your environment**

Call the service desk for the quickest help, or log and track requests in the support portal. Priority 1 issues are covered around the clock.

[Call 1300 888 106](tel:+611300888106) [Open the support portal](https://service.tekspace.com.au/auth/v1/)

## Two ways to get support

Calling is the fastest way to reach us. The portal suits anything that can wait, and keeps every request in one place.

Fastest

### Call the service desk

[Call 1300 888 106](tel:+611300888106)

8:30am to 5:30pm, Monday to Friday, Melbourne time. Priority 1 issues are answered around the clock.

### Use the support portal

[Open the support portal](https://service.tekspace.com.au/auth/v1/)

Log a request at any time, see where every ticket is up to, and use the forms for new starters, leavers and requests that need approval.

## Questions, answered

Not a client yet? [Get in touch](https://eightstep.com.au/contact).

**What if something stops the business after hours?**

Call the service desk on 1300 888 106. Priority 1 issues are answered around the clock, and we keep you updated every two hours until it's fixed.

**What counts as Priority 1?**

An issue that stops the whole business, or a whole site, from working. Anything else is handled during service desk hours.

**Should I call or use the portal?**

Call for anything urgent, or if you're not sure. Use the portal for requests that can wait, such as setting up a new starter, and to check on a ticket you've already logged.

**What should I have ready when I call?**

Your name and company, the computer or system that's affected, what happened and any message on screen, and how many people it's affecting.