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Support

Help from people who know your environment

Call the service desk for the quickest help, or log and track requests in the support portal. Priority 1 issues are covered around the clock.

Call 1300 888 106 Open the support portal

Two ways to get support

Calling is the fastest way to reach us. The portal suits anything that can wait, and keeps every request in one place.

  • Fastest

    Call the service desk

    Call 1300 888 106

    8:30am to 5:30pm, Monday to Friday, Melbourne time. Priority 1 issues are answered around the clock.

  • Use the support portal

    Open the support portal

    Log a request at any time, see where every ticket is up to, and use the forms for new starters, leavers and requests that need approval.

Questions, answered

Not a client yet? Get in touch.

What if something stops the business after hours?

Call the service desk on 1300 888 106. Priority 1 issues are answered around the clock, and we keep you updated every two hours until it's fixed.

What counts as Priority 1?

An issue that stops the whole business, or a whole site, from working. Anything else is handled during service desk hours.

Should I call or use the portal?

Call for anything urgent, or if you're not sure. Use the portal for requests that can wait, such as setting up a new starter, and to check on a ticket you've already logged.

What should I have ready when I call?

Your name and company, the computer or system that's affected, what happened and any message on screen, and how many people it's affecting.